Refund Policy

Last updated: March 2026

Please note: All prices on our website exclude VAT at 15%. VAT is added at checkout.

Returns

We accept returns within 14 days of delivery, provided the item is unused, unworn, and in its original packaging with all tags attached.

To initiate a return, please contact us at orders@beechtraders.com with your order number and reason for return.

Non-Returnable Items

Items that have been branded, printed, embroidered, or customised in any way
Items that have been worn, washed, or damaged after delivery
Sale or clearance items

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at orders@beechtraders.com with photos. We will arrange a replacement or refund at no cost to you.

Refunds

Approved refunds are processed within 7 business days to your original payment method. Original shipping costs are non-refundable unless the return is due to our error.

Branding & Customisation Orders

Orders that include branding or customisation are produced specifically for you and cannot be returned or refunded unless there is a production error on our part.

Contact Us

Email: orders@beechtraders.com | Tel: +27 (0)72 272 2221